Tag Archives: Demand Management
Take That “Flood” the system… is this “Progress”?
Last Friday saw the release of tickets for the “Progress” tour by Take That. In every previous release of tickets for every previous major event, be it sporting or music, the ticket websites and phone lines have failed to cope … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Acceptable Levels, Demand, Demand Management, Foresight, Period Of Time, predictable, Quality Of Service
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Managing an Outsource Capacity Management Service
There has been a move in recent years for more aspects of IT service management to be outsourced. This makes perfect sense for those functions that are solely concerned with the management of IT systems and resources. However, where a … Continue reading