Tag Archives: Best Practice
Don't you forget about me
Don’t You Forget About Me Out of sight, out of mind. If something isn’t staring you in the face, it is very easy to forget all about it. But that is a mistake. And it is a mistake that … Continue reading
What is ITIL all about?
I have been asked by a public sector consultancy to put together a Q&A about ITIL... basically, an irreverant introduction to the subject. ITIL v3 has been in place for a couple of years now – what exactly does it … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Best Practice, Ccta, Framework, Itil, Public Sector, Qualification, Service Management, Tools
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