Category Archives: Capacity Management
ITIL and me
Following on from the two previous articles, the attention has now turned to me, and my involvement with ITIL. How did you get in to this ITIL lark? My own specialism is Capacity Management. I was working for the UK’s … Continue reading
ITIL in the Public Sector
Following my previous article introducing ITIL, I was asked how it fitted into Public Sector organisations and the impact of budget cuts. How does this fit in with the public sector agenda? Given that ITIL was born from the CCTA, … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Budget Cuts, Budgets, Ccta, Government, Implementation, Itil, Ogc, Quality Of Service, Service Management, Spreadsheet
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What is ITIL all about?
I have been asked by a public sector consultancy to put together a Q&A about ITIL... basically, an irreverant introduction to the subject. ITIL v3 has been in place for a couple of years now – what exactly does it … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Best Practice, Ccta, Framework, Itil, Public Sector, Qualification, Service Management, Tools
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