Monthly Archives: January 2010
What is ITIL all about?
I have been asked by a public sector consultancy to put together a Q&A about ITIL... basically, an irreverant introduction to the subject. ITIL v3 has been in place for a couple of years now – what exactly does it … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Best Practice, Ccta, Framework, Itil, Public Sector, Qualification, Service Management, Tools
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