Author Archives: James Collings
Managing an Outsource Capacity Management Service
There has been a move in recent years for more aspects of IT service management to be outsourced. This makes perfect sense for those functions that are solely concerned with the management of IT systems and resources. However, where a … Continue reading
ITIL and me
Following on from the two previous articles, the attention has now turned to me, and my involvement with ITIL. How did you get in to this ITIL lark? My own specialism is Capacity Management. I was working for the UK’s … Continue reading
ITIL in the Public Sector
Following my previous article introducing ITIL, I was asked how it fitted into Public Sector organisations and the impact of budget cuts. How does this fit in with the public sector agenda? Given that ITIL was born from the CCTA, … Continue reading
Posted in Blog Posts, Capacity Management
Tagged Budget Cuts, Budgets, Ccta, Government, Implementation, Itil, Ogc, Quality Of Service, Service Management, Spreadsheet
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